Frequently asked questions
How long does a payment take?
Most payments are completed within 5 seconds. Some payments need an extra 3D Secure check with your bank, in which case you are briefly redirected to confirm it.
Is it safe to pay on this page?
Yes. The page uses an encrypted HTTPS connection, and your card details are used only to process this payment.
Which currencies are supported?
Payments can be made in EUR, USD, HUF and other currencies. The amount and currency are shown at the top of the payment form.
My payment was declined. What should I do?
Check the card number, expiry date and security code, then try again or use a different card. If the problem continues, contact your bank.
Can I get a refund?
Refunds are processed manually. Please contact the merchant or Prolaz support and quote your order reference.
Who can I contact for help?
Prolaz support: support@prolaz.hr, Monday–Friday, 09:00–17:00 CET.